1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be submitted on the same day as the delivery.
- The package must be opened in the presence of the delivery person, and a video of the unboxing must be recorded.
2. How to Initiate a Return
- Contact our customer service team via email at eiliyah.co.in@gmail.com within the same day of receiving your package.
- Provide the video of the unboxing along with your order details.
3. Return Process
- After we receive your return request and video, we will review and provide instructions for returning the item.
- The item must be returned in its original packaging and in the same condition as received.
4. Refunds
- Once we receive and inspect the returned item, we will process your refund. The refund will be initiated within 7 business days and will be issued to the original payment method.
5. Non-Returnable Items
- Custom-made or personalized jewelry items are not eligible for return.
6. Contact Information
For any questions or to initiate a return, please contact us at:
- Email: eiliyah.co.in@gmail.com
Note: This policy helps us ensure the quality and authenticity of our products. Thank you for your understanding and cooperation.